Return & exchange policy
You have the right to return your products for a refund within 14 days after…
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I have revieced the wrong product. What do I have to do?
We apologize for any inconvenience that may have arisen. Please contact our Customer service as soon as…
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How long does the refund process take?
We will endeavour to complete your refund within 48 hours of receipt of the shipment.…
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Where do I ship returns?
You may ship your return to the following address within 14 days of receiving the…
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Is my payment information safe?
Your transaction and payment information is handled directly by our payment providers with secure encryption…
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Where is my order?
Once your parcel has left our warehouse you will receive an e-mail with shipping information.…
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How long does delivery of my order take?
Your order usually leaves our company within 3 days after receipt of your order. For…
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Have any problems with the VIMpay App?
VIMpay has a lots of support on their website, including useful how-to videos and FAQs…
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What is VIMpay?
VIMpay is a mobile payment service that lets you send and receive money using just…
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